Shipping Policy

At Eco Electric Dirt Bikes, we aim to provide a seamless and reliable shipping experience. Below are the details of our shipping policies:

Processing Time

• All orders are processed within 1-3 business days after receiving payment.
• If there are any delays in the shipment, such as stock availability issues, you will be notified immediately via email.

Shipping Rates & Delivery Times

• Domestic Shipping (Within the USA):
  • Standard Delivery: 7-10 business days
  • Expedited Delivery: 3-5 business days
  • Free Shipping: Available on selected models for orders over $1,000.
• International Shipping:
  • Available to select countries. Delivery times may vary depending on the destination and customs clearance processes.
  • Shipping fees are calculated at checkout based on location and product weight.
  • Please note that international customers are responsible for any customs duties, taxes, or import fees.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
• You can track your package at any time using the tracking information provided.

Delivery Issues

• If you encounter any issues with delivery, such as missing or damaged items, please contact us within 5 business days of receiving your order. We will work with you to resolve the issue promptly.

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, our refund policy outlines the steps to follow:

Returns

• You have 30 days from the date of delivery to return your product if it is unused, in its original packaging, and in the same condition that you received it.
• To initiate a return, please contact our support team at [insert support email] with your order number and the reason for the return.
• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Please note that shipping costs are non-refundable, except in cases where the item was defective or incorrectly shipped.

Exchanges

• If you need to exchange an item (e.g., different color or model), please contact us within 30 days of delivery. Exchanges are subject to stock availability.

Non-Returnable Items

• Custom-made items, special orders, and sale items are not eligible for returns or exchanges.
• Opened accessories, tools, and protective gear cannot be returned unless they are defective.

Cancellations

• Orders can be canceled for a full refund if the cancellation is made before the item is shipped.
• If the order has already been shipped, it will need to follow the returns process.

For any questions regarding our Shipping or Refund Policies, feel free to contact us. This policy is designed to provide transparency while ensuring a smooth buying experience for our customers.